Debit Order Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "The Gym" refers to Friends & Allies Climbing Gym (Pty) Ltd, operating at 304 Tungsten Road, Strydompark, Johannesburg.
• "Member" refers to the individual who has signed up for a debit order membership.
• "Debit Order" refers to the recurring monthly payment collected from the Member's nominated payment card via Paystack.
• "Payment Processor" refers to Paystack Payments South Africa (Pty) Ltd, the third-party payment service provider used to process all card transactions.
• "Contract Period" refers to the minimum 6-month commitment period from the date of signup.

2. Debit Order Authorisation

By signing up for a debit order membership, the Member authorises The Gym to instruct the Payment Processor to debit the agreed monthly membership fee from the Member's nominated payment card.

• During signup, the Member selects a preferred billing date: the 1st, 15th, or 25th of each calendar month. Recurring payments will be collected on or around the selected date.
• The initial charge at signup is calculated pro-rata from the date of signup to the Member's chosen billing date. This covers the partial period until the first full billing cycle begins. The minimum initial charge is R50.
• If the Member signs up on their chosen billing date, the full monthly fee is charged immediately and the first recurring debit begins the following month.
• The Member is responsible for ensuring sufficient funds are available on the payment date.
• The Member's card details are captured and stored exclusively by the Payment Processor. The Gym does not store, access, or retain any card numbers or CVV details.

3. Membership Fees

Current debit order membership fees are:

• Adult Debit Order: R550 per month
• Student Debit Order: R420 per month (valid student ID required)

Membership fees are subject to change. The Gym will provide at least 30 days' written notice (via email) before any fee increase takes effect. If the Member does not agree to the revised fee, they may cancel in accordance with the cancellation terms set out below.

4. Minimum Contract Period

Debit order memberships are subject to a minimum contract period of 6 (six) consecutive months, commencing from the date of signup.

• The Member commits to the full 6-month period and agrees to pay the monthly membership fee for the duration of the contract.
• The contract start date is the date on which the Member completes the signup process and agrees to these Terms.

5. Cancellation

5.1 After the Contract Period

Once the 6-month minimum contract period has been fulfilled, the Member may cancel their debit order membership by providing 1 (one) calendar month's written notice. Notice may be given:

• In person at the gym front desk
• By email to info@friendsandallies.co.za

Upon receiving valid notice, the final debit order will be processed at the end of the notice month, after which the membership will be deactivated.

5.2 Early Cancellation (Before 6 Months)

The Member may request early cancellation before the 6-month contract period has elapsed. In such cases:

• An early termination fee equivalent to one (1) month's membership fee at the current rate will apply.
• The early termination fee must be settled before cancellation can be processed.
• The membership will remain active until the end of the current billing cycle in which the cancellation is processed.

5.3 Cancellation via Payment Processor Portal

The Payment Processor (Paystack) may provide the Member with a "Manage Subscription" link via email or other communications. While the Member may use this link to cancel the recurring payment, the following applies:

• Cancelling the subscription through the Payment Processor's portal does not waive the 6-month minimum contract period or any obligations under these Terms.
• If the Member cancels via the Payment Processor's portal before the 6-month contract period has elapsed, the early termination fee set out in Section 5.2 above will still apply.
• Upon receiving notification of such a cancellation, The Gym will contact the Member to advise of any outstanding obligations, including the early termination fee.
• The Member's gym access will be deactivated upon cancellation of the subscription, regardless of the method used to cancel.

Members are encouraged to contact The Gym directly (see Section 5.1) before cancelling through any third-party portal, to ensure a smooth process and to understand any applicable fees.

6. Failed Payments

If a scheduled debit order payment fails:

• The Payment Processor will automatically retry the payment up to 3 (three) times.
• If all retry attempts fail, the Member's access to The Gym may be suspended until payment is resolved.
• The Member remains liable for any outstanding fees during the suspension period.
• The Member may update their payment card details at any time via the self-service membership portal or by contacting The Gym.

7. Overcharges and Payment Disputes

In the unlikely event that an incorrect amount is debited from the Member's account:

• The Member should notify The Gym in writing within 30 days of the disputed transaction.
• The Gym will investigate the matter and, where an overcharge is confirmed, will arrange a refund or credit within a reasonable period.
• The Gym is not liable for errors, delays, or system failures caused by the Payment Processor. However, The Gym will make reasonable efforts to resolve such matters on the Member's behalf.
• For disputes relating to the Payment Processor's systems, the Member may also contact Paystack directly at paystack.com/support.

8. Data Protection and Financial Security

• All payment card details are processed and stored exclusively by the Payment Processor (Paystack), which is PCI-DSS Level 1 compliant — the highest level of payment security certification.
• The Gym does not have access to, store, or process the Member's full card number, expiry date, or CVV.
• The Gym stores only a reference token provided by the Payment Processor for the purpose of managing the subscription.
• The Member's personal information (name, email, phone) is stored securely and used only for membership management, billing communications, and gym-related updates.
• The Gym will not share or sell the Member's personal or financial information to any third parties, except as required by law or to the Payment Processor for billing purposes.

9. Freeze or Suspension

The Gym may, at its discretion, offer membership freezes (temporary suspensions) for medical or personal reasons. Freeze requests are subject to approval and do not extend the minimum contract period.

10. General

• These Terms and Conditions are governed by the laws of the Republic of South Africa.
• The Gym reserves the right to amend these Terms with 30 days' written notice to affected Members.
• If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• By completing the debit order signup process and checking the acceptance box, the Member confirms they have read, understood, and agreed to these Terms and Conditions.

11. Contact

For any queries regarding your debit order membership or these Terms:

• Email: info@friendsandallies.co.za
• Phone: +27 (0) 66 506 0828
• In person: 304 Tungsten Road, Strydompark, Johannesburg
• Hours: Mon–Thu 9am–10pm, Fri 9am–9pm, Sat–Sun 9am–6pm